call centre agent - technical support

Job Requirements

• Education: • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Language: English
• Years of Experience: 1 year
• Vacancy: 1
• Job Type: Full Time
• Job id: ABOJ5695390

Job Description:

Title: call centre agent - technical support

Employer: One Solution Consultancy Services

Address:  10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4

Wages: $32.21 /hour

Vacancies: 1 vacancy

Joining: As soon as possible

Employment type: Permanent employment, Full time

30 to 40 hours /week

Employment conditions: Morning, Day

Overview

Languages

English

Education

·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

·       or equivalent experience

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

·       Give access to computer networks

·       Report on the performance of computer systems and networks

·       Respond to users experiencing difficulties with computer

·       Consult user guides, technical manuals and other documents to research and implement solutions

·       Provide advice and training to users in response to identified difficulties

·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts

·       Participate in the redesign of applications and other software

·       Provide business systems, network and Internet support to users in response to identified difficulties

·       Perform Web-server backup and recovery operations

·       Provide customer service

Supervision

·       No supervision responsibility

Work Setting

Consulting firm

How to apply

Direct Apply

By Direct Apply

By email

onesolutionjobscanada@gmail.com

Who can apply to this job?

The employer accepts applications from:

·      Canadian citizens and permanent residents of Canada.

·      Other candidates with or without a valid Canadian work permit.