technical support analyst

Title: Technical Support Supervisor Employer: Caliph Digital Ltd.Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9 Wages: $ 32.21/ hour Vacancies: 2 vacancies Joining: As soon as possible Employment type: Permanent employment, Full time35 to 40 hours /week Employment conditions: Day, Morning OverviewLanguagesEnglishEducation·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsWork setting·       Private company, corporation or industryResponsibilitiesTasks·       Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced·       Consult user guides, technical manuals and other documents to research and implement solutions·       Provide advice and training to users in response to identified difficulties·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts·       Participate in the redesign of applications and other software·       Supervise other technical support workers in this group·       Provide business systems, network and Internet support to users in response to identified difficulties·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software·       Perform Web-server backup and recovery operations·       Provide customer service·       Manage incidentsSupervision·       No supervision responsibilityExperience and specializationComputer and technology knowledge·       Linux·       HTML editing software·       Salesforce·       JavaScript·       MS Office·       PHPBenefitsOther benefits·       Free parking available·       Parking available Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth How to applyBy emailcaliphdigitaljobsedm@gmail.comThe employer accepts applications from:·       Canadian citizens and permanent residents of Canada.·       Other candidates with or without a valid Canadian work permit.    

We offer solutions for businesses to drive commerce growth in a variety of industries ranging from Retail, e-Commerce, Hotel, Food & Beverage, Transportation, and Entertainment to Education.Front-End Web DeveloperJob Type:· Full-time, permanentJob Description1. Write client-side code to create super-fast, easy-to-use, web-based applications which include website for both desktop and mobile browsers, and hybrid in-app pages.2. Optimize web applications to maximize speed and scale.3. Build libraries and frameworks that support complex web applications, speedup development efficiency and improve code quality.4. Collaborate with UX/UI designers and team members to provide and support new features/existing features optimization to our Web applications5. Develop and maintain plugins to support various of platform with our services6. Diagnose and solve problems quickly and effectively as level-1 technical supportQualification1-2+ years developing production JavaScript code and strong knowledge of Vue.Proven track record of delivering projects with high quality UI.Experience in developing responsive web sites for diverse clients from high powered desktop computers to small footprint mobile devices.Experience with modern front-end technologies (styled system, webpack, etc).Degree or diploma in computer science or related disciplineExcellent verbal and written communication skills with an ability to collaborate with developers, product owners and other team membersBonus Points:Experience in development of WeChat Mini Program and Uni-AppMandarin Chinese and EnglishLocation:Richmond, BCJob Type: Full-timeSalary: From $60,000.00 per yearBenefits:Dental careExtended health careVision careFlexible Language Requirement:English not requiredSchedule:8 hour shiftMonday to FridaySupplemental pay types:Bonus payCommission payAbility to commute/relocate:Language:Mandarin (preferred)Work Location: In person

Consult with clients to develop and document Website requirementsDesign and integrate website related codeIntegrate the website with AI and CRM applicationsDetermine hardware and software requirements to achieve optimal server performanceDevelop website architectureWrite, modify and test website related codeWrite, modify, integrate and test software codeMaintain existing computer programs by making modifications as requiredPrepare mock-ups and storyboardsCommunicate technical problems, processes and solutionsPrepare reports, manuals and other documentation on the status, operation and maintenance of softwareSource, select and organize information for inclusion and design the appearance, layout and flow of the WebsiteAssist in the collection and documentation of user's requirementsCreate and optimize content for Website using a variety of graphics, database, animation and other softwareAssist in the development of logical and physical specificationsResearch and evaluate a variety of interactive media software productsLead and co-ordinate multidisciplinary teams to develop Website graphics, content, capacity and interactivityResearch and evaluate a variety of software productsConduct tests and perform security and quality controlsProgram special effects software for film and video applicationsWrite, modify, integrate and test software code for e-commerce and other Internet applicationsJavaScript Object Notation (JSON)Manage incidentsRespond to requests for help and information from Website visitors and Website designersMaintain and manage digital databaseCreate user manuals